PAYMENT:
GO EXTRA CAN TAKE PAYMENT VIA PAYPAL, VISA, MASTERCARD, AMERICAN EXPRESS, SOLO
AND SWITCH OR BY CHEQUE AND POSTAL ORDERS. CHEQUES MADE PAYABLE TO GO EXTRA. IF
YOU WOULD LIKE TO PAY BY CHEQUE PLEASE POST TO: BRIA HOUSE, 28 BENTFIELD
GARDENS, STANSTED, ESSEX, CM24 8HJ. PLEASE ALLOW 7-10 WORKING DAYS FOR
CHEQUE CLEARANCE FROM RECEIPT OF CHEQUE
PLEASE INCLUDE A COVERING LETTER INCLUDING YOUR NAME, ADDRESS, TELEPHONE NUMBER
AND ITEM(S) YOU ARE PURCHASING IF PAYING BY CHEQUE OR POSTAL ORDER.
WARRANTY:
ALL OUR PRODUCTS COME WITH A FULL ONE YEARS WARRANTY EXCLUDING BATTERIES
PLEASE NOTE WARRANTY/ GUARANTEES ARE NOT TRANSFERABLE, ALL WARRANTY CLAIMS
MUST BE ACCOMPANIED WITH THE ORIGINAL INVOICE
(please make a copy for your own records). WARRANTY/ GUARANTEE WILL BE VOID
IF THE PRODUCT WAS NOT REGISTERED WITHIN 7 WORKING DAYS FROM DATE OF
INVOICE.
RETURNS POLICY:
EXCHANGES:
(INCLUDING WRONG SIZE)
SEND THE UNUSED ITEM BACK TO GO EXTRA
WITH A COPY OF YOUR INVOICE. PLEASE NOTE ON THE INVOICE THE CORRECT SIZE NEEDED.
YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES TO RETURN THE ITEM(S) TO US.
PLEASE SEND £2.99 FOR THE PETS TALK TO COVER THE COSTS OF HANDLING AND
SHIPPING THE CORRECT ITEM BACK TO YOU. NO EXCHANGES ON NAME PLATES OR COLLARS
WITH NAME PLATES ATTACHED.
REFUNDS:
WE WILL REFUND THE COST OF ITEMS YOU DON'T WANT IF SHIPPED BACK TO US
UNUSED
IN ORIGINAL UNDAMAGED
PACKAGING
WITHIN 14 DAYS OF THE INVOICE DATE
MINUS 25% ADMIN, HANDLING AND TESTING CHARGE, ON ANY NEW OR UNUSED ITEMS.
YOU MUST INCLUDE A COPY OF YOUR INVOICE. YOU WILL BE RESPONSIBLE FOR ALL
SHIPPING CHARGES TO RETURN THE ITEM(S) TO US.
ALL OUR PRODUCTS ARE TESTED PRIOR TO
DISPATCH TO THE BUYER/ CUSTOMER AND ARE SOLD ON A RETURN TO BASE FOR ANY
WARRANTY ISSUES VIA THE BUYER.
PRODUCTS:
AT NO POINT MUST GO EXTRA'S PRODUCTS BE SOLD AT SHOWS, EXHIBITIONS OR OTHER
TYPE OF OUTLET ETC. WITHOUT PRIOR ARRANGEMENT.
SPECIAL OFFERS:
GO EXTRA AT TIME TO TIME MAY PRODUCE OFFERS VIA MEDIA, MAIL, ADVERTISING,
INTERNET, SPECIALIST SHOWS, EXHIBITIONS ETC. TO PROMOTE AND CREATE AWARENESS OF
OUR PRODUCTS.
GO EXTRA PERIODICALLY MAY SEND YOU OUT INFORMATION/ OFFERS ON OUR NEW OR
EXISTING PRODUCTS. IF YOU DO NOT WISH TO RECEIVE THESE PLEASE STATE AT THE TIME
OF PURCHASING.
Voucher Terms:
THERE IS NO EXPIRY DATE ON GO EXTRA'S GIFT
VOUCHERS.
Vouchers can ALSO be redeemed via phone sales.
Vouchers CAN NOT be used in conjunction with any promotional or special BUMPER offers.
Vouchers can not be used to purchase additional vouchers.
Vouchers can not be exchanged for cash.
CHANGE TO THE VALUE OF £5.00 OR MORE WILL BE GIVEN IN GO EXTRA VOUCHERS.
No cash refunds or
VOUCHER change given for CHANGE OF £4.99 OR lower.
No cash refunds or CASH change given for lower value purchases.
Vouchers only valid for products purchased from the Go eXtra web SITE.
DELAYED OR LOST ITEMS:
WE ACQUIRE PROOF OF POSTAGE FOR EACH PARCEL THAT WE DISPATCH, THEREFORE
WE WILL
NOT ACCEPT RESPONSIBILITY FOR ANY ITEMS LOST OR DELAYED. HOWEVER, WE WILL DO OUR
UP MOST TO HELP WITH ANY CLAIM MADE.
MOST IMPORTANT
PLEASE NOTE:
DO NOT SIGN FOR ANY PARCEL/
PACKAGE WITHOUT OPENING AND CHECKING THAT THE CONTENTS HAVE NOT BEEN DAMAGED IN
TRANSIT VIA ROYAL MAIL OR COURIER, IF YOU DO SIGN WITHOUT CHECKING THE CONTENTS
FIRST, THE ROYAL MAIL OR COURIER SERVICE WILL NOT ACCEPT ANY CLAIM FROM YOURSELF
OR US.
ITEMS DAMAGED IN TRANSIT:
ITEMS WILL NOT BE REFUNDED OR REPLACED BY OURSELVES SO PLEASE DO NOT
RETURN TO US. YOU MUST SIGN "GOODS DAMAGED IN TRANSIT" OR SIMILAR TO ALERT
THE ROYAL MAIL OR COURIER THAT YOU WILL BE MAKING A CLAIM AGAINST THEM.
ALL COMPENSATION WILL HAVE TO BE
PURSUED DIRECTLY TO THE ROYAL MAIL OR COURIER SERVICE USED.
Postage:
POSTAGE IS INCLUDED IN EACH ITEM UNLESS OTHERWISE STATED.
IF YOU ARE FROM
OVER SEAS
PLEASE ASK FOR SHIPPING COSTS TO
YOUR COUNTRY BEFORE PURCHASING.
WE are not responsible
for delivery time. Delivery times are provided by the carrier, excluding
weekends and bank holidays, and may vary with destination, particularly during
peak periods.
GO
EXTRA ENDEAVOURS TO DELIVER WITHIN 7 WORKING DAYS, PLEASE ALLOW UP TO 28 WORKING
DAYS.
IF
THE ROYAL MAIL OR COURIER SERVICE ATTEMPTS TO DELIVER YOUR ITEM/S AND THEY ARE
UNABLE DUE TO NOBODY TO ACCEPT OR WRONG ADDRESS ETC AND THEY ARE RETURNED TO US,
YOU WILL BE RESPONSIBLE FOR THE SHIPPING/POSTAGE BACK TO YOU OR THE RECIPIENT
THEY WERE INTENDED FOR.
GO
EXTRA RESERVES TO RIGHT TO CHANGE, ALTER OR REMOVE ANY OF THE ABOVE WITHOUT
PRIOR NOTICE.
IN PURCHASING ANY GO EXTRA PRODUCT(S) YOU AGREE TO ABIDE
TO GO EXTRA'S TERMS AND CONDITIONS.
THANK YOU FOR YOUR PURCHASE