TERMS AND CONDITIONS

PLEASE READ CAREFULLY BEFORE PURCHASING

ALL ORDERS ARE PRE-PAID WITH CLEARED FUNDS BEFORE DISPATCH.

ALL GOODS REMAIN THE PROPERTY OF GO EXTRA UNTIL PAYMENT IS MADE IN FULL AND FUNDS HAVE CLEARED.

GOODS ARE NOT SOLD ON A TRIAL BASIS.

GO EXTRA RESERVES THE RIGHT TO REFUSE TO SUPPLY GOODS.

GO EXTRA DOES NOT DISCLOSE, SELL OR RENT ANY PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU TO ANY THIRD PARTY.

PAYMENT:  GO EXTRA CAN TAKE PAYMENT VIA PAYPAL, VISA, MASTERCARD, AMERICAN EXPRESS, SOLO AND SWITCH OR BY CHEQUE AND POSTAL ORDERS. CHEQUES MADE PAYABLE TO GO EXTRA. IF YOU WOULD LIKE TO PAY BY CHEQUE PLEASE POST TO: BRIA HOUSE, 28 BENTFIELD GARDENS, STANSTED, ESSEX, CM24 8HJ. PLEASE ALLOW 7-10 WORKING DAYS FOR CHEQUE CLEARANCE FROM RECEIPT OF CHEQUE PLEASE INCLUDE A COVERING LETTER INCLUDING YOUR NAME, ADDRESS, TELEPHONE NUMBER AND ITEM(S) YOU ARE PURCHASING IF PAYING BY CHEQUE OR POSTAL ORDER.

WARRANTY:
ALL OUR PRODUCTS COME WITH A FULL ONE YEARS WARRANTY EXCLUDING BATTERIES PLEASE NOTE WARRANTY/ GUARANTEES ARE NOT TRANSFERABLE, ALL WARRANTY CLAIMS MUST BE ACCOMPANIED WITH THE ORIGINAL INVOICE (please make a copy for your own records). WARRANTY/ GUARANTEE WILL BE VOID IF THE PRODUCT WAS NOT REGISTERED WITHIN 7 WORKING DAYS FROM DATE OF INVOICE.

RETURNS POLICY:
EXCHANGES: (INCLUDING WRONG SIZE)
SEND THE UNUSED ITEM BACK TO GO EXTRA WITH A COPY OF YOUR INVOICE. PLEASE NOTE ON THE INVOICE THE CORRECT SIZE NEEDED. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES TO RETURN THE ITEM(S) TO US. PLEASE SEND  £2.99 FOR THE PETS TALK TO COVER THE COSTS OF HANDLING AND SHIPPING THE CORRECT ITEM BACK TO YOU. NO EXCHANGES ON NAME PLATES OR COLLARS WITH NAME PLATES ATTACHED.

REFUNDS:
WE WILL REFUND THE COST OF ITEMS YOU DON'T WANT IF SHIPPED BACK TO US UNUSED IN ORIGINAL UNDAMAGED PACKAGING WITHIN 14 DAYS OF THE INVOICE DATE MINUS 25% ADMIN, HANDLING AND TESTING CHARGE, ON ANY NEW OR UNUSED ITEMS.  YOU MUST INCLUDE A COPY OF YOUR INVOICE. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES TO RETURN THE ITEM(S) TO US.  ALL OUR PRODUCTS ARE TESTED PRIOR TO DISPATCH TO THE BUYER/ CUSTOMER AND ARE SOLD ON A RETURN TO BASE FOR ANY WARRANTY ISSUES VIA THE BUYER.

PRODUCTS:
AT NO POINT MUST GO EXTRA'S PRODUCTS BE SOLD AT SHOWS, EXHIBITIONS OR OTHER TYPE OF OUTLET ETC. WITHOUT PRIOR ARRANGEMENT.

SPECIAL OFFERS:
GO EXTRA AT TIME TO TIME MAY PRODUCE OFFERS VIA MEDIA, MAIL, ADVERTISING, INTERNET, SPECIALIST SHOWS, EXHIBITIONS ETC. TO PROMOTE AND CREATE AWARENESS OF OUR PRODUCTS.
GO EXTRA PERIODICALLY MAY SEND YOU OUT INFORMATION/ OFFERS ON OUR NEW OR EXISTING PRODUCTS. IF YOU DO NOT WISH TO RECEIVE THESE PLEASE STATE AT THE TIME OF PURCHASING.

Voucher Terms:
THERE IS NO EXPIRY DATE ON GO EXTRA'S GIFT VOUCHERS.
Vouchers can ALSO be redeemed via phone sales.
Vouchers CAN NOT be used in conjunction with any promotional or special BUMPER offers.
Vouchers can not be used to purchase additional vouchers.
Vouchers can not be exchanged for cash.
CHANGE TO THE VALUE OF £5.00 OR MORE WILL BE GIVEN IN GO EXTRA VOUCHERS.
No cash refunds or VOUCHER change given for CHANGE OF £4.99 OR lower.
No cash refunds or CASH change given for lower value purchases.
Vouchers only valid for products purchased from the Go eXtra web SITE.

DELAYED OR LOST ITEMS:  WE ACQUIRE PROOF OF POSTAGE FOR EACH PARCEL THAT WE DISPATCH,  THEREFORE WE WILL NOT ACCEPT RESPONSIBILITY FOR ANY ITEMS LOST OR DELAYED. HOWEVER, WE WILL DO OUR UP MOST TO HELP WITH ANY CLAIM MADE.

MOST IMPORTANT PLEASE NOTE:
DO NOT SIGN FOR ANY PARCEL/ PACKAGE WITHOUT OPENING AND CHECKING THAT THE CONTENTS HAVE NOT BEEN DAMAGED IN TRANSIT VIA ROYAL MAIL OR COURIER, IF YOU DO SIGN WITHOUT CHECKING THE CONTENTS FIRST, THE ROYAL MAIL OR COURIER SERVICE WILL NOT ACCEPT ANY CLAIM FROM YOURSELF OR US.
ITEMS DAMAGED IN TRANSIT:   ITEMS WILL  NOT BE REFUNDED OR REPLACED BY OURSELVES SO PLEASE DO NOT RETURN TO US. YOU MUST SIGN "GOODS DAMAGED IN TRANSIT" OR SIMILAR TO ALERT  THE ROYAL MAIL OR COURIER THAT YOU WILL BE MAKING A CLAIM AGAINST THEM.
ALL COMPENSATION WILL HAVE TO BE PURSUED DIRECTLY TO THE ROYAL MAIL OR COURIER SERVICE USED.

Postage:
POSTAGE IS INCLUDED IN EACH ITEM UNLESS OTHERWISE STATED.

IF YOU ARE FROM OVER SEAS PLEASE ASK FOR SHIPPING COSTS TO YOUR COUNTRY BEFORE PURCHASING. WE are not responsible for delivery time. Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with destination, particularly during peak periods.

GO EXTRA ENDEAVOURS TO DELIVER WITHIN 7 WORKING DAYS, PLEASE ALLOW UP TO 28 WORKING DAYS.

IF THE ROYAL MAIL OR COURIER SERVICE ATTEMPTS TO DELIVER YOUR ITEM/S AND THEY ARE UNABLE DUE TO NOBODY TO ACCEPT OR WRONG ADDRESS ETC AND THEY ARE RETURNED TO US, YOU WILL BE RESPONSIBLE FOR THE SHIPPING/POSTAGE BACK TO YOU OR THE RECIPIENT THEY WERE INTENDED FOR.  

GO EXTRA RESERVES TO RIGHT TO CHANGE, ALTER OR REMOVE ANY OF THE ABOVE WITHOUT PRIOR NOTICE.

IN PURCHASING ANY GO EXTRA PRODUCT(S) YOU AGREE TO ABIDE TO GO EXTRA'S TERMS AND CONDITIONS.

THANK YOU FOR YOUR PURCHASE